If you are conducting research on a product or service, you may reference a user manual or instructional guide in your paper. Whenever you reference a source in your work, cite it properly so your reader knows where you found your information. In American Psychological Association, APA, style, user manuals are cited as part of a product's information.
When you cite any information that is packaged with a product, the company is listed as the author, along with the year the product was made and the location of the company. APA formats this information like this:
Company name. (Year). Product name: Type of product info. Publisher location: Publisher.
Because the publisher is the company, the company's location will be listed as the publisher's location, and the publisher will simply be listed as "Author". For example:
Staples. (2014). Screen cleaning set: Instruction manual. Framingham, MA: Author.
User Manuals With Authors or Outside Publishers
When a product's user manual lists an author, list the author of the manual in place of the company name in your reference list citation:
Gates, B. (1995). Windows '95: User Guide. Redmond, WA: Microsoft.
If a user manual is published by an outside publisher, that publisher information is listed in place of the company information under "publisher":
General Mills. (2002). Cheerios chess: Instructions. Seattle, WA: Wizards Games.
Citing a User Manual Found Online
If you are citing a user manual that you found online, include a link to the site from which it was retrieved:
Company name. (Year). Product title: Type of product information. Retrieved from URL.
Blizzard Entertainment. (1998). Starcraft: User manual. Retrieved from http://ftp.blizzard.com/pub/misc/StarCraft.PDF.
When you reference or quote a user manual in the text of your paper, include an in-text citation to show where the information comes from. The in-text citation will include the author name of a source -- in this case, the company name -- the year of publication and the page number, if applicable. For example:
The product kit includes a screen cleaning solution, microfiber cloths, and a "stain light" to check for scratches (Staples, 2014).
Windows users were instructed to troubleshoot and only reboot their computer as a last resort (Gates, 1995, p. 12).
If the author name or date of publication is included in the leading sentence of a reference, you do not need to include that information in your in-text citation. For example:
Blizzard describes Starcraft as being open to multiplayer formats such as "Melee, Free for All, Greed, Slaughter, and Capture the Flag" (1998, p. 11).